TERMS AND CONDITIONS

General

The minimum age for enrolment is 16 (there is no maximum age) and minimum period for enrolment is 2 weeks.

The academy reserves the right to refuse to enrol any student if they are believed not to comply with the Immigration Law of the United Kingdom.

Starting dates can only be changed once before the start of the course. The academy reserves the right to change teachers, times and rooms of courses.

The academy reserves the right to alter dates, fees and any particulars without prior notice.

The academy reserves the right to combine classes if numbers are low or terminate classes if numbers fall and place students in other suitable classes.

The academy accepts no responsibility for personal injury or for the loss or damage to students’ personal property while on the school premises.

Flex Academy can only accepts EU nationals or students who have Tier 5 Visa (Youth Mobility Programme). The Centre do not accept students from Non EU countries.

Fees

Fees are calculated by the week (even if there is a bank holiday or a student starts their course part way through a week). Course extensions are charged at the rate for the number of weeks of the extension, not a rate deduced by taking the sum of the extension and the number of weeks already studied.

Flex Academy reserve the right to change Academy fees at any time.

Students are required to pay all bank transfer charges. Fees are not considered to have been paid until they have reached the account of the academy; students are responsible for ensuring enough time is allowed.

Any discounts or special offers that a student may be entitled to must be claimed at the time of registration. Eligibility for any discount or special offer must be proven at the time of registration, otherwise fees shall be charged at the full rate. No refunds or special offers may be claimed after this time.

Refunds and Cancellations

• All cancellations must be in writing.
• Cancellation charges
• Less than 20 days’ notice: 30% of the total price
• Less than 12 days’ notice: 50% of the total price
• Less than 7 days’ notice: 90% of the total price
• There is no refund once the course starts
• If we are unable to provide you with the required accommodation, airport transfer service or offer a reasonable alternative, we will refund these service charges in full.
• All bank charges must be paid by the student

Accommodation

All accommodation is subject to availability and early booking is advisable.

The school’s accommodation service acts as an agent in introducing students to hosts, landlords or their agencies. The contract is between guest and host.

If students require extra days, they will be charged a daily rate for up to 4 days. More than 4 days will be charged at the full weekly rate.

If you are unhappy with your home stay accommodation the school will seek to relocate you with a new family as soon as possible.

The school reserves the right to provide alternative accommodation should the student’s first choice not be available.

The school reserves the right to book accommodation through an agency if necessary.

Cancellation policy for home stays

If notice is given 30 days or more prior to the arrival date, your fees will be refunded in full.

Between 29 and 8 days, your fees will be refunded, minus 1 week.

Between 7 days and 3 days, your fees will be refunded, minus 2 weeks. 2 days or less (including failure to advise of non arrival), your fees will be refunded minus 4 weeks.

All cancellations must be received during office hours Monday to Friday between 9 am and 8 pm. Saturdays, Sundays and national holidays are excluded (including the days between Christmas and New Year).

Classes

The maximum class size is 8 (Conversation Club is 8). Occasionally classes will temporarily rise above this number until students are allocated to other classes. There is a 10 minute break between lessons.

Teachers sometimes fall ill. In the event we will try to provide a substitute but students should be aware that his is not always possible at short notice. The school operates a continuous enrolment policy which means students can join the class any day of the year. Only English is to be spoken in the class.

Students enrolled on a course longer than 4 weeks are obliged to buy a course book. Course books are available to buy at the Academy. If students wish to, they can purchase the necessary course book elsewhere.

Holidays

The academy is normally open throughout the year.

Bank holidays

Bank holidays are national (public) holidays in the UK. Please note that the school is closed on these days.

Conduct and discipline

The academy reserves the right to expel students if they physically or verbally abuse any other student or member of staff or are disruptive. They will be given two verbal and one written warning before being asked to leave. In the case of gross misconduct the student will be asked to leave immediately. No refunds will be given in this case. The academy expects students to adhere to the standards we set.

Students have to pay for any damage they cause on the academy premises or at their accommodation.

Students will only receive a leaving certificate if their attendance has been 80% or more.

Smoking is not permitted in the Academy.

Resolution of Disputes/Complaints

All complaints will be fully investigated as per our “Complaints Procedure” providing.

The complaint was originally registered in writing with the centre manager.

All invoices relating to the student making the complaint have been settled in full.

We do not accept complaints received after the student has returned to their own country.

Students can make a complaint in writing to the centre manager about any aspect of the school, its staff and/or accommodation service. They will be answered within 48 hours in writing.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the Law of England and Wales.

By registering at Flex Academy you do acknowledge and accept our terms and conditions.